I hereby volunteer to be a mystery shopper should Mr walsh be reading this.
I flew LHR-Boston between the strikes, enjoyed the salad but overall the crew where poor. No smiles, slow service except for one crew member who was smiling, helpful and was for most of the trip the only one in club doing any work. He said all the rest where on their breaks. I am sure that on a 7 hour flight you don't need a 2 hour break.
We where up graded from WT+ to Club, and for the first time in along time the CSD came and said hello to Mrs J (Mrs J is Gold) but Mrs J said she shouldn't have bothered as the CSD was so gumpy!
When I got home I went on the BA website and complimented on the service from the one member of crew who far out shone the rest, he was even helping an old couple sort out their luggage in Boston airport.