I'm no longer the eternal optimist. With BA you either get a boiler-plate reply and insincere apology or silence.
My experience too.
And my point is that a service provider should have a better mechanism to deal with what sounds to be problem (2 posters in swift succession) than relying on complaint cards.
Were I WW and given some of the comments on the other thread, I woul dhave had a few 'mystery shoppers' on board flights, post strike.
No union rep worth their salt is going to let the company discipline a member on the basis of a complaint lodged on a website.
And before the normal suspects accuse me of being a 'BA' hater, I have never experienced less than acceptable service on a BA flight.