mutt,
i didn't mean you fly the e-jet, SA in general, any way thanks a lot for the insight of your ops with this jet.
GF pax have been used to carrying a lot of baggage and we offer 40kgs for economy class now as an incentive to fly with us.
the main problem is most of them are labor who get 1 ticket every 2 years working contract, so they carry a lot with them when they travel, its the volume of their baggage that is a problem not the weight now.
safe flying for all