Not before time! This could herald a sea change in the way the company conducts IR activities going forward. Not that this particular situation is confined to CC. I know of former and current lay representatives who appear on individual managers headcount budget but for rostering purposes are not taken into account when planning available resources. Some have never struck a blow in anger on behalf of the company/customer for years! It is high time BA got a grip of the situation and cleaned this mess up.
