PPRuNe Forums - View Single Post - British Airways vs. BASSA (Airline Staff Only)
Old 31st Mar 2010, 22:57
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TOM100
 
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Eddy, appreciate that, but what is reasonable ? Letting empty a/c leave a UK base with FC while pax have to take buses and get greatly inconvenienced ?? Pax don't really understand (or shud they) 70's (ex civil service) agreements.......

Just think some more common sense could have applied, whilst making clear to coy, exception being applied. Anyway, off thread, but IMO that is the moment BASSA alienated WW......it could have been handled much more intelligently (and in a more customer focussed way). Time, place, circumstances.........flexibility etc......
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