Hmmm. Dunno; like many many pilots I live in a world where I'm constantly juggling phone calls from clients who are looking for the best, quickest or cheapest way to get from place to place. (Ad hoc or regular CHTR.) So when we read about "A few phone calls made today and some yesterday" followed directly by "the competition squeezing them out of the marketplace" it seems pretty obvious (although not accurate in the end) that clients are forcing the doors closed.
I'm not stretching the meaning but all one has to do to defuse a misconception is use a bit of decorum.
FRQ CB