SydGirl - That's funny!
I had this lady the other day. As I placed her meal box on the tray I said "Would you care for a cold drink?". She replied "I want a hot meal" and stared at me like I was a piece of s**t. I told her our new caterinmg policy came into play on 2 January and once again offered a cold drink, all smiles. She said again "I
want a hot meal!" and looked at me like no one has before. I felt about 2cm tall. Her stare was cruel. So I smiled and said " There is a Burger King opposite gate 7 in Sydney." And off with the cart I went and it felt sooo good!
Bordering rude on my part but it worked! I ended up giving her a glass of White and sat next to her after the service and had a chat about Sydney. So I made a nice customer out of her! Who said we are not there to teach them manners!
