If anyone has a problem on a flight, whether as staff passenger or crew, don't hesitate to contact the captain who will provide you with as much support as possible on the spot and with immediate effect.
If cabin crew, just call the flight deck and say you're coming up for a chat.
If staff passenger, leave the aircraft last, and see the captain as he opens the flight deck door.
Any sense of abuse or harrassment will be dealt with very seriously, as it has already.
ST will not be returned, nor should it. And WW will be boss of BA/Iberia, so I don't think he'll be allowing the new BA CEO (who will report to him) to return what he has vehemently emphasised will be withdrawn permanently.