rans6andrew's comment was singularly unhelpful. You must be very bored. When I bought office a few years ago, I had never heard of Open Office even if it did exist.
Hautemude
Following a short period of quiet reflection, you should perhaps appreciate that you are being unduly hard on Rans6andrew. You asked "What can I do to resolve this impasse" without imposing any preconditions and he, who appears to have a clear understanding of what an "impasse" really is, gave you a perfectly reasonable answer within an hour of your request.
And no, I don't use
Open Office!
Jack
PS I trust that your problem has now been sorted
