Dulles, possibly one of my least favorite airports. Do they still use the buses?
I must admit I do maintain a certain fondness of certain businesses (hotels, airlines, etc.) that serve me well. My husband finds it amusing as I can be rather ruthless in certain business areas, but will stay at the same hotel in Washington D.C., regardless of the Willard being next door, will forgive an airline for a miss here and there if the service is outstanding..and will be loathe to change.
I used to fly Alaska Airlines from Seattle to San Diego about 2 or three times a week and grew to love the airline. Moved to another area and it took me ages to readjust.
It has been a bit disconcerting to read that the staff I enjoyed was pitching fits over a hot towel service
