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iwalkedaway ... I couldn't agree more. Especially on the wine, which is either not available as per menu or, if white, insufficiently chilled
However, the BA aircraft may be tired ... but so were Maxjet's during their brief moment in the sun. And their CC, and the
incredible lounge at STN, made up for it to the point that you never really noticed the rattles and creaks and scuff-marks. They pitched Customer Service at the top of the list, and for a couple of years that was, for us, the ONLY way to fly.
BA ... I have absolutely ZERO emotion about the airline at all, I'm sorry to say. They fly me from A to B, they feed [and occasionally water] me, they are reliable and well maintained ... and do an average job LHR-IAD.
On other sectors, both European and Domestic, they can be simply amazing.
Remind me, where is all the current problem coming from?