Does any business live up to your exacting specification, FTG?
Bealine
With the very greatest of respect, I don't regard doing things right first time as being 'exacting.'
And yes, lots of businesses do this, day in, day out. Ryanair springs to mind, although I don't use them much (only 60-70 flights over the years) and don't like their product, they get it right first time.
sixmilehighclub
I think you may have confused me with Radeng on another thread.
My experience was that I booked tickets with BA with a price of £4K, BA invoiced me for £12K and then only refunded me £4K, until I noticed and chased them.
A black and white case of incompetence and very bad customer service by leaving me to discover it, rather than emailing me, letting me know there was a problem and that they had resolved it.