'Does any business live up to your exacting specification, FTG?'
Forgive me for answering this as it has been directed to FTG, but yes, many businesses that I use on a regular basis live up to these specifications. It is not actually that hard to do - deliver what you promise, or, if you can't, don't make the promise in the first place. The places that fulfill these terms are the ones that get my repeat business.