F3G you are so unlucky with BA, in the thousands of flights I have booked with them over the years the only problems I have had have been caused by industrial action!
The main reason I have just booked my next 4 USA trips and my next months Australia trip with other carriers is purely based on I dont know when this industrial action mess will be solved.
I am currently in Rome, I was on one of the BA charters this morning, t5 was a joy, not empty, but not packed, the flight was just about on time, and they even moved it to counter the baggage handlers in Rome being onstrike.
I think that the airline and the good people that work there cant go out of their way enough to help. The only problem is the few trying to spoil it, and to be honest, you seem to always get bitten by one of the few.
I would hate to visit a casino with you!