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Old 20th Mar 2010, 21:56
  #95 (permalink)  
CYPR
 
Join Date: Mar 2003
Location: Canada
Age: 81
Posts: 25
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STANDTO

What I would look for in a re-born BA are the following traits:

Clean, efficient, immaculate aircraft
Helpful, intelligent, personable and knowledgeable staff
An easy to understand pricing structure
An easy to access and flexible rewards structure
'get you there - get you home' as the ethos of the business model.
not overstretched in terms of routes
Sensible density onboard in all classes
the sense to drop unprofitable routes and stick to core business
Properly staffed call centres with staff who are empowered to make decisions
A degree of humility
A service ethic rather than one of arrogance.

- too much to ask?


Although I don't agree with all of your points I think they would be a good starting point.

In answer to your question, NO.
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