Originally Posted by
radeng
I do not see that BA management have been particularly effective over the years.....
They've certainly not been effective at reforming some of the 'spanish practices' that still exist within BA's cabin crew. Previously, they refused to stand up to BASSA. Now they've got a CEO who's prepared to take them on.
Originally Posted by
radeng
I have found BA CC and ground staff far better than any of the other airlines I've regularly flown, with the possible exception of Qantas, who were OK, and Baboo, who are up to BA standard.
It's a subjective thing, of course, but I reckon most of the major Far East carriers, and several Mid East beat BA hands down. But perhaps that's missing the point. BA's cabin crew costs are twice as high as their nearest UK competitor. Are BA CC so outstanding that the company can afford this?