Can anyone (F70?) even confirm it was a 763? UA have some 762s doing the transatlantics I think.
I dispute it should be standing room only, on a "high frequency" business route (how many UA LHR-IAD a day?). This is exactly the problems BA ran into where they would sell seats in advance at any price. When the high paying business man wants a last minute seat, if it was sold 6 months ago to a back packer, you are well down on the deal, and maybe lost the customer for some time.
If the LF is 80%+ I'd say that was OK. 90%+ ideal. 100%, and people left in the terminal - the sales team have got it wrong... And as said before, the crucial thing is what type of seats they paid for. Different model to charter / LCA...
NoD