Arkroyal
I hope that you are able to fully remove this software.
I can send you the removal tool that I used to get rid of mine if you have any problems obtaining one. Just PM me.
PLEASE NOTE:
To anyone that has installed this programme and then decided to remove it, even with the removal tool as provided by Trusteer.
Even the Trusteer removal tool DOES NOT remove every trace of the Rapport programme! There remains some encrypted files on your system that will need to be manually removed if you can locate them.
When I challenged Trusteer about this, they stated that these files were left on your sytem so that if ever you decided to re-install their programme, it would already have some information about you!
I wonder if persons that load this programme realise that encrypted information is held on their system and actually automatically communicated back to Trusteer! I am amazed that the banking IT departments are prepared to allow this to happen.
So others do not get caught out like we have, may I suggest that you and any other PPPruNers let as many people know about the potential problems this untried software can possibly cause.
I have also campaigned to some of the banks in question, challenging their responsibility (irresponsibilities?????) in attempting to 'force' their customers into using this software.
What I asked for in writing from my own personal bank was the following: "would they take full financial responsibility in returning my computer to it's pre-installation state if this software corrupted my system once it had been installed". I believe you can imagine their reply! This was because I am still receiving the odd 'nag' screen when logging on.
Arkroyal, if you need any further help please do not hesitate in contacting me and if I can help you then I will.
Volant Brique.