TTB,
Thank you. That means a lot. For all my sins, I do love working for BA but sometimes, it feels remarkably similiar to trying to run up the "down" escalator. I do understand why you and other passengers get frustrated. We do too, especially with some of the seemingly bizarre product cutbacks that have been implemented. (Don't even get me started on hot towels in Club Europe!) But with any luck, once this mess is sorted out, we can get back to concentrating on what we used to do best. Maybe I'm too idealistic but I continue to live in hope!
The hug is much appreciated but I'm afraid you'll have to head towards the caribbean rather than IAD to offer me one in person. I'm LGW based.
Jsl
P.S. Didn't we get married the last time we spoke on here?