PPRuNe Forums - View Single Post - BA - Lesson 1:01: How To Seriously Upset A Group Of Premium Customers
Old 8th Mar 2010, 14:33
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TightSlot
 
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I quite agree with you Hartington - the issue, in this case, appears to be with the actions and (lack of) courtesy of an individual crew member. I absolutely support your answer to that crew member. I feel that we are entitled to 'ask' (courteously) and you are entitled to refuse (courteously) - It seems a reasonable way to proceed.

I have been hammering away today, at the more general, generic principle, and am anxious to hear answers in that area, without a sidetrack into the specifics.
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