Cafe,
Agree with you. No, it should not happen but it boils down to this
1 A useless FLOW machine
2 inexperienced flow director
3 a lot of new rated locals,
4 supervisors with their head in the sand,not watching exactly what is really going on .
5 lot of BIG egos that side of the room.
6 extremely poor management.
So, put that all together or maybe only a couple of them and you get exactly what you are referring to. My advice.... complain ,call in and ask to speak to hopefully a sympathetic supervisor who is not afraid of losing face and may even apologise, but don't hold your breath. Good luck.