the former CASA dude
The former CASA "dude" as you describe him, was in fact, one of the most knowledgeable and highly experienced airmen you will ever have the privilege to meet.
The fact he was given less than 30 seconds on screen after having been interviewed by the 60 minutes crew for several hours some weeks before the program went to air, in my view exposed the show as a sham. Believe me, this former Examiner of Airman had a lot more to say during the pre-show interview process which would have exposed serious shortcomings both in the CASA oversight of Pelair and the operation itself.
OK, we are all aware that 60 minutes is just another docu-drama with accent on the human side (tear shedding, reunions of passengers and others involved and shots of beautiful scenery) but so much more in terms of the behind the scenes administration and planning of these air ambulance (insurance) flights was consigned to the bin by 60 minutes in favour of cinematic drama for the masses gazing at their plasma TV's.