Probably some
of a lawyer said 'say and do nothing!
It has been proven in the USA in the medical/hospital industry that this kind of approach ends up costing more! Why, the pi$$ed off punter feels so rudely treated they actually take the lawyers in all guns blazing, rather than a more civilised diplomatic approach which makes everyone feel better, better off and cost everyone less.
So to all you Air Ambo chasers......Take Note from the country that invented your industry!
