TTB
Is that Premium service that is acceptable? Whatever happened to 'excellence'?
When you read the CC forum, the feeling is the BA people really believe that they are providing 'excellence', when in fact they are providing something that is really mid range.
To be fair, the cutbacks imposed by management have degraded the product, but the service compenent is usually acceptable to good.
On the other hand there are other carriers who are good to excellent.
There was a discussion on here, not so long ago, about why BA ask people to close the overhead bins.
That summed it up for me. The people explaining this were not being sarcastic, but the detachment from reality was quite tangible.
This policy was putting the needs of CC before passengers and I have not encountered another airline who expects this.
Small point, perhaps, but a significant indicator of mindset I would say.
I was lucky enough to start travelling at the end of the era of the BOAC 'Sergeant Major', who were unbelievably good at what they did.