Seaoxen As CC who is regularly encouraged by my company to sell two bottles of wine instead of one and offer double measures on spirits I will add my two cents here.
It would be interesting to know if the CC gave/sold Mrs SO one bottle of wine along with her lecture on the perils of drink?
You see if Mrs SO appeared intoxicated she should not have been given anything alcoholic by the CC.....end of.
If she didn't then 2 bottles of wine IMHO is a reasonable first request for drinks and should have been granted.
I think what Mrs SO was subjected to here (assuming she didn't look under the influence) was an over zealous newbie or an experienced jobsworth both of which need to brush up on their pax handling skills.
No representative of any airline has the right to make a pax feel so humliated they cry.
Write to Qantas.......I don't think they would be very happy re the actions of their front line representatives here.