This is just another example of how some of those employed in today's aviation industry seem to believe they have a god given right to humiliate fare paying passengers at every opportunity.
As I explained on this forum last September two members of ground staff at BFS really took the shine off a short break to Amsterdam for Mrs. FF and me.
One, at check-in spoke to me as if I was some kind of wayward primary school pupil. The other, at the gate, employed truly nasty sarcasm.
I wrote a detailed letter to Airport MD Mr. John Doran outlining exactly what happened. Six months later I've yet to receive even a reply.
I fully support the rights of those working in the airline industry not be subjected to abuse from the travelling public.
Unfortunately, a few of these people seem to believe this gives them the right to treat passengers like dirt.