The point was no special treatment was expected but the attitude of the company was amazing. The point I was making is that my dad knew only too well about timings and getting out of the gate on time to achieve on time arrivals - hence he arrived early too no avail.
Our company buys some $400,000 worth of airline fares on the trunk routes each year, and after a number of bad experiences with Tiger we voted with our feet and decided to boycott Tiger for all our companies requirements.
This may not be much but the more they upset customers the more the clients vote with their feet and Tiger suffers even larger losses.
Shame really when a bit of civility could go a long way. An Australia needs the likes of Tiger to keep the big two from reverting back to the good old days of TAA & Ansett duopoly.