WWW,
Things are better now? You are kidding, aren't you? The only reason people need to call the CAA is to try to understand the horlicks they've made of FCL. Things are better now? So if you had the choice between your BCPL and self-improver or JAR CPL et al what would you do? Flying is more complicated, over-regulated and expensive than ever before. Throwing a few adobe acrobat documents on the web doesn't make the CAA a caring, friendly, customer-oriented organization. If they sorted out GA and flight training in the UK they might make a few more friends.