GROUNDBUM
Best of luck for your claim and keep up informed about the outcome.
SPROGGET
My answer is yes and all in all is worth a try.
My situation is the following
- Received CHF 460.31 against a claim of 527.65
- Received EUR 82.19 against a claim of 283.71
- Received GBP 160.98 against a claim of 217.73 (about this one I have nothing to complain)
According to the last message their Customer Service sent me, I will not receive any further CHF repayment which means they will not pay me back the trip I made from Basel to Zurich.
I should instead receive the difference in EUR that is still missing, we will see.
I am also open to explanations, would they bother to provide them. If they had genuine reasons not to repay an expense I do not see the problem not to mention it.
Best of luck to you too.
Ciao,
Ulxima