Wobblyprop,
You seem to forget that you are not a customer of the CAA, you are just more work for someone who has a secure job! The CAA is a monopolistic government body.
Do they care if the get complaints? Not unless they come from up top. Is there a need to perform? Not unless they are being jumped upon by someone from up top. Will anything change? Not unless it's from up top.
Complaining to the people at the lower end of the food chain will not improve things. You need to complain to your MP or the Minister of Transport. Even then, there's no guarantee that things will improve. Government bodies of this size are
VERY SLOW to change. (Rant Over)
