no change in attitude !
The best part of 15 years back FCL "misplaced" my exam results after countless phone calls and faxes to FCL no action was taken by them so I asked to speak to the head of FCL.
I was told that his phone number was not to be released to the public , fortunatly a CAA mole that I know found his number for me.
When I phoned him about the lack of service from his department the first thing he said to me was "how did you get my phone number" and his attitude showed a general lack of respect bordering on direct rudeness.
You will not be surprized to learn that his attitude changed somewhat when I told him that I was recoding the phone call and that if I did not get satisfaction the tape would go to the minister of transport along with the file of faxes that I had sent to FCL.
It is refreshing to know that in these days of public accounability and citizens charters that the old values of burocratic arrogance ,indifferance and lack of respect for the people who are paying the wages are alive and well at the CAA.