Firstly, he said, "My name's Graham. If you call me Captain I'll suspect something's wrong."
- Secondly, "We treat everyone with respect unless they prove not to deserve it."
- Thirdly, "If you think somethings not right, say so. If you think it's not right, it probably isn't. If it is right, you've just learnt something."
And the scene was set to let info flow freely both ways thus making the flight safer.