I think this guy is right in as far as the first port of call for questions should be the flying schools, maybe this would reduce the work load and prevent the situation he describes.
Before I get shot down in flames though, there are often occasions when flying schools are unable to answer questions due to ambiguous literature and what appear to be ever changing goal posts.
Maybe the CAA could take a leaf out of the FAA's book and make regs and requirements clearer. Virtualy every time I have had an admin type problem in the US I have just asked the local flying school and they have been able to give me an answer (and on the one occasion they couldn't they e-mailed AOPA for me and the problem was resolved).
There is no doubt that the CAA do some great work but they do seem to be lacking in certain areas and I think to resolve this problem a bit of co-operation on both sides could be the order of the day.
Possibly a more user friendly website, I've found some really good stuff there, it just took me ages to find it. And maybe documentation that doesn't sound like it has been written by a legal expert.
The 'committee' have taken alot of flak on this forum over the few years I have been browsing it. Perhaps we could all be a bit more positive and constructive with our critisisms and maybe they will listen.
I know there are people who care at the 'committe', occasionaly I have managed to talk to them. Perhaps they could make a positive gesture and post some sort of reply here.