I have been suggesting that she dumps IE but, unfortunately, some of the stuff she does is on a website that only works in IE. The original author is no longer in the scheme of things and nobody has sorted the site operators (er indoors and a couple of others) side out, yet. FF and IE are being used. The customer side of the site is now running with all of the known browsers. In addition to running both browsers, at the same time, she also runs Skype for phone calls and messages and MSN messenger. The joys of being on a website helpdesk and sharing the task with 2 or 3 other people all in geographically dispersed locations. While entering stuff on the website she can be holding messenger conversations with her co-workers and answering Skype calls from customers. it is the equivalent of shouting across the office. The workload is being shared between the XP desktop and an XP laptop which is also beginning to slow down.
Time for a backup and re-install, if only all of "her documents" were in "my documents".
Rans6...
ps the black viper site is very helpful. Going to play with hijackthis as well.