TSA and Customs Orlando
remiss not to have posted this earlier.
Early February my family and I went to Orlando from FRA. Having seen some horror posts info on the whole US Customs and TSA process/staff I can say that I was pleasantly surprised with the service and attitude that we experienced at Orlando.
Inbound the guy had a sense of humour and was happy to assist us with the fingerprinting etc. 15 minutes from off the aeroplane to collecting our bags.
Outbound - gentleman asked if we enjoyed our stay and hoped we would return. Checked our passports and we went through to scanning. Clear concise instructions on how to make the passage easier/quicker were being given by staff. We did as suggested - all went through with no hitches and with a really good feeling that security had done thier job in a pleasant, efficient and gracious manner.
Well done to the TSA and Customs at Orlando - thank you for your patience and courteous manner.