The bastard child J* has strange ways .
Passenger purchases $499 return ticket to HNL.
A couple of weeks prior departure gets a phone call from J* offering him upgrade to * class for an extra $300.
Pax accepts the offer and pays extra $300.
At check in HNL (after J* aircraft breaksdown and flight now being operated by QF 767 ),pax advised that * class is now full . Pax asked , will you downgrade back to economy?
Pax blows up says hang on you offered it to me!
Says no will not downgrade to economy.
Pax is offered $600 worth of J* travel vouchers plus $700 worth of vouchers to spend on QF inflight duty free.
Pax gets free trip to HNL , an extra $100 plus $700 worth of duty free.
Great way to run a business.