are you partly to blame?
- Prat....what do you want me to say - yes i went out and damaged the aircraft? - stupidity in its finest form!
You could have taken the view that JA did not have to bother commenting but provided what could be some usefull 'free' feedback.
Which of JA's comments do you view as "useful" feedback....
I think the line
Still awaiting full explanation
shows that the "feedback" was never going to be useful - only to moan....
Lack of credible back-up is normally reason for a delay such as 7 hours if original aircraft not fit for purpose
School holidays and knock on delays and low availability of aircraft happen year in, year out - if every airline had spare aircraft sitting around - they would be making the same sort of profit as BA.....
they utilise their aircraft like other charter airlines, and make money out of it....that's survival - not stupidity.