This has given me some hope. My flight LIS/LGW was cancelled and I managed to get out on TAP but to LHR. I had one email from Easy saying they were refunding the cost of my cxld EZY flight. The next day I heard that they would pay my train fares from LHR to LGW. The guy that emailed me said that he was not able to authorise a refund of the alternative TAP flight but was escalating the issue. I thought that would be the end of it but now I live in hope.
It must have cost them a fortune to keep their planes on the ground whilst others carried on flying. Presumably it was cost effective for them and I would love to know how so.
