I can confirm that a payment of CHF 284.00 for train expenses, CHF 175.00 for hotel expenses, €267.31 for alternate flight and expenses for meals has already been processed to the original method of payment. This will be made to the card used in your original booking to make the payment within 15-20 working days
Hello Guys
the above is a part (ok the most important) of a message I have received three days ago.
The situation as per today is the following:
- Received CHF 460.31 against a claim of 527.65
- Received EUR 82.19 against a claim of 283.71
- Received GBP 160.98 against a claim of 217.73 (about this one I have nothing to complain)
What it is missing today:
- Train from Basel to Zurich
- Meal in Zurich
- Breakfast in Brussels
- Meal in Amsterdam
- Part of the flight ticket Amsterdam-London
I wrote them back.
To be continued......
E-mailed CEO direct and threatened him with the small claims court
Well done Nick!
I wonder if it would still be effective as Mr. Andy is supposed to leave in June.
Well, let's say I still have some patience to wait for the full clarification about the refund made.
Ciao
Ulxima