PPRuNe Forums - View Single Post - BA - Lesson 1:01: How To Seriously Upset A Group Of Premium Customers
Old 19th Feb 2010, 07:21
  #139 (permalink)  
Seat62K
 
Join Date: Oct 2007
Location: Essex
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Above all else, what has put me off travelling Club World is BA's attitude towards service recovery.

In he past the Miles credited to me when things went wrong left me feeling positive towards the airline. Now complaints are treated differently.

By the way, I, too, think the bacon rolls onboard are truly awful. I was offered one at breakfast a couple of months ago and it was inedible. Add to that the fact that my flight from the West Coast arrived after the Arrivals Lounge had closed and I was peeved.

Does BA care? I don't think so.
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