Last night took over LTN-NCE flight. Pax 3 hours delayed, well wound up by LWT team. Told by handling staff to expect absolute nightmare. Once the pax were boarded I got out of the flight deck and gave them a face-to-face brief. Total pussycats after that, not a single complaint to CC for the whole flight.
People play to the cameras. No conflict, no story, no sales, no advertising revenue.
