PPRuNe Forums - View Single Post - BA - Lesson 1:01: How To Seriously Upset A Group Of Premium Customers
Old 14th Feb 2010, 13:58
  #135 (permalink)  
barry lloyd
 
Join Date: Dec 2004
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As a percentage of the the times I have flown with them, it would be in single figures. I'm not one of those people who gets stressed about mislaid baggage. If you explain the circumstances, they'll invariably come up with some cash to buy things to put you over, and/or an amenity pack as appropriate. I'd far rather arrive safely with an airline I can trust (and I've been obliged to fly with some I couldn't).

Last edited by barry lloyd; 14th Feb 2010 at 16:54.
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