Originally Posted by barry lloyd
KLM aren't perfect - I've had my baggage mislaid loads of times...
To be quite honest, any airline that loses your luggage "loads of times" is far from perfect and I wouldn't fly with them no matter how good the inflight service is.
Losing luggage is probably the single most stressful thing that can happen on a flight. Only one airline has ever mislaid my bags, and I have never flown with them again. (It was SAS, and it turned out to have been a deliberate decision not to transfer bags from a late feeder flight at CPH in order to maintain the onward schedule).