The completely blatent and obvious flaw in this "charter" is NOT guaranteeing what the punters want which is on time flights or a cancelled flight. Most people booking a low cost flight couldn't give a hoot about the rest. They don't book for customer service. No airline in the world can say up front this flight is leaving on time until it actually leaves and thats why they haven't included that, but seriously, when reading through the charter is any of that going to help you if you are delayed/cancelled or now bumped flying Virgin or Qantas. No, you are not getting what you paid for, you are now leaving from a different gate WITH another airline, in 4 hours time, cant take on my 10kg's carry on that was ok with Jetstar, it's now 7kg with the others and my carry on must be checked in. I would call that "not what I paid for" and would be pretty pissed off. I have flown Jetstar in the past and they are a good airline but this is going to dig them deep.