ExXB's experience demonstrates BA's lack of enthusiasm for customer service. Several years ago my father was taken ill in Cyprus. I was told late on a Saturday evening. A call to BA's UK booking line was automatically rerouted from their closed UK call centre to their US centre who were able to help me make the required booking. I was a very impressed and satisfied punter. Nowadays I appreciate that I could have done this on ba.com. But...the point is that they have withdrawn the excellent service which enabled customers to call 24/7. Not very customer centric, I suggest.