IIRC the OP's complaint was about the end of his journey. And BA not seeing the need, or being too cheap, to treat the guys who paid the equivalent of 10 Y fares, or more, a little better.
BA zinged me this week BEFORE my trip. Got an e-mail and an SMS telling me around 11PM that my flight to IAD was cancelled (apparently they had a bit of snow). Gave me a phone number to call - "Thank you for calling British Airways, our opening hours are 8AM to 6PM Monday to Friday. {click}. Club class to IAD, although the cheapest out of Switzerland, wasn't that cheap. From their website I found a number in the UK that I called (at my expense). While I understand they aren't going to have an office open here - but why not give me a number I can get somebody 24/7.
Bloody Awful? No Bloody Cheap!
Edited to comment = I am NOT complaining about the cancellation, I sorta expected it given the reported conditions.