Jetstar customer guarantee

[OneDotLow]

Actually they may just be right...

Words from the HNL Port Manager for a certain airline associated with JQ with reference to the cancellation of JQ services and replacement with QF charters :

"This is the 6th time in 6 weeks!"

He went on to complain that his budget was blown for this quarter already (due to having to call in his own staff on days off to manage the services) and when queried at a higher level, was told to 'drop it'!

So yes, their customer (full) service on certain routes may indeed be fantastic. Im thinking SYD-HNL-SYD 6 times since the start of 2010 in fact!

Now watch this space for QF to announce that HNL is unprofitable and that JQ must take over to keep the dream alive.

The day will come when this false accounting will effect the bottom line, come back and bite the Group on the proverbial. I just hope its not too late!!!