Jetstar is the first airline in Australiasia that is guaranteeing to deliver on high standards of customer service.
Hmmm... I wonder how this spin would have gone down with your own CEO, when a few months ago he was seen frantically arranging a rental car in the Byron Bay terminal. On a Sunday evening his flight back to SYD was cancelled by the airline at short notice, so the only solution was a hurried drive to pick up a flight from BNE instead. Would a $50 voucher have placated him at the time?
Thought not.