The aussie flying public already think they can pay $20 bucks a seat from anywhere to anywhere and if anything goes wrong expect everything from cab vouchers to hotels and reaccomodation on other carriers whether they originally booked TT,JQ,DJ or QF!
This customer gaurentee i can assure you came as a shock to the front line staff who are already up in arms and who were sent a token email at 6pm the night before it was introduced with no prior consultation. One second we are supposed to be low cost the next we are supposed to bend over for the customer with minimal resources and minimal staff.......
Management are scared of all the recent media and this ridiculous gaurentee will be harmful to the already under siege ground staff who have to tell the pax of the frequent 4 to 5 to 6 to 7 hour delays because the airline doesnt want to give revenue to DJ and ferry back when serviceable!
What customer service gaurentee are you talking about when you would prefer to delay your customers 7+ hours than putting them on DJ/QF and making your crew work 14+ hour duties and actually expect them to smile!
GET REAL BRUCE