Having listened to that ATC transmission and watched the interview with the remarkably humble Peter Burkill on the BBC website, I just wanted to say that I really do take my hat off to all you guys who work in professional aviation, including ATCOs as well as pilots. The skill and dedication, evident here in what was obviously a distressing event for all, is simply second-to-none.
As for S.F.L.Y, I suggest you take step back and look at the 'bigger picture' (if you are capable of such lateral thinking). And listen to that recording again and again until you have finally digested how quickly things unfolded. You were presumably "disappointed" too by the fact he got the flight number wrong. The mind boggles.
